• Insured case is the addressing of the Insured Person outside the country of permanent life after medical assistance in case of sudden illness and (or) accident, as well as the death of the Insured Person, which occurred outside the country of permanent life during the insurance contract action period.
• upon the occurrence of the insured case:
• immediately, as it will be possible, to contact the Support Company through the contact telephone numbers indicated in the Insurance Agreement.
• If you are already granted medical assistance, then you or your representative is obliged immediately as it will be possible to communicate in the Assistance Company the requisitions (name, address, telephone number) of the medical institution, in which you are addressed (insured). and the name, address and telephone number of the treating physician;
• to take all the measures to reduce the expenses related to the insured case and to coordinate all the expenses with the representative of the Assistance Company;
• comply with the prescriptions of the doctor performing the treatment and the rules established by the medical institution.
• to take care of the integrity of the documents (Insurance contract, receipts and accounts for the payment of services), not to send them to other persons for the purpose of receiving their medical services;
• to give consent for the transport of you and the subsequent treatment in the country of permanent life, if, in the opinion of the doctor performing the treatment and the Assistance Company, the repatriation of the Insured Person is necessary and possible. Your refusal to give consent for repatriation results in the Insured Person's loss of the right to cover the Insurer's subsequent expenses for treatment and being in the medical institution in the country of stay;
• in order to confirm the fact of the insured case, provide all the necessary evidence of the insured case or the occurrence of a sudden illness, as well as the reasonable and rational expenses related to the insurance case;
• inform the Insurer about the cases, when the Assistance Company has not provided the services provided in the Insurance Contract.